How long will my order take to arrive?
You can preorder an item for delivery on a specific date or have your order despatched as soon as possible. All of our characters are handmade so we need a minimum of 36 hours notice if you want a delivery sent out as soon as possible.
How does my Balloon arrive?
Your Balloon creation will be wrapped, boxed and posted with your special message. Colours of balloons, boxes or any other components may vary from the picture shown and we reserve the right to substitute like for like items in the unlikely event that it is necessary.
How will my balloon be delivered?
We will despatch your Balloon the day before your requested delivery date and it is then in the hands of Royal Mail. They do not guarantee next day delivery on 1st Class post but from experience 99% arrive next day. We do not offer refunds on late arrivals so if you want to play safe we suggest you book delivery for the day before the big event.
How far in advance do I need to book my delivery?
We strongly recommend that you book your delivery as early as possible as our manufacturing schedule fills up quickly and on rare occasions we do have to decline an order if our diary is full. For up to date availability click here
What other extras can I add to a balloon order?
Once you select a balloon sculpture you will be shown a list of all the standard extras that we offer. The items you select will be automatically added to your cart.
What messages can I have on a helium balloon?
We can get all sorts of round foil message balloons just like the ones you see in many card shops and florists – Happy Birthday, Happy Anniversary, ages, Good Luck, Congratulations…the list is almost endless.
What messages can I have in a Greeting card?
Anything you like It’s your delivery.
Can you add other gifts to a balloon order?
Yes, if you want something added that is not on our standard list of extras and it is somethig we can get we will include it with your balloon delivery. You will be charged for the price of the extra items and any additional postage costs due to increased weight.
Can you do bespoke orders?
Yes, just let us know what you want and we’ll get to work and see what we can come up with
Do you do bulk order and is there a discount for large orders?
We deal with a lot of events and our prices reflect the work we do. Drop us a line with your request and we can do you a personalised quote.
Can I email or phone in my order?
Yes, you can email us on email@example.com or call 07969 767379
What payment methods does Balloon Baboon accept?
We accept payment by paypal. This is a safe and secure method of payment and you can pay via credit or debit card.
What if I want to return an item?
Due to the nature of the product we are unable to accept returns on the items purchased. Once a parcel leaves us we cannot be held responsible for damage to the delivered item during transit.
Where do you ship to?
Unfortunately we are only able to ship to addresses within the UK
Do you offer wholesale?
Yes we do and would love to hear from you if you are interested in offering our balloons. Please get in touch via our contact page.